Refund policy

1. How Our Fulfilment Works

At dck solutions, we believe in being upfront about how orders reach you. To keep our clothing collection accessible and fairly priced, we work with an international fulfilment partner based in China, who handles storage, quality checks, and dispatch on our behalf.

This means that for standard returns (such as change of mind or wrong size), items are shipped back to this international location. Return shipping costs for these cases are the customer’s responsibility, and we recommend using a tracked shipping service. We’re not able to take responsibility for items lost in transit without tracking.

If something goes wrong on our end, it’s on us. If you receive a faulty, damaged, or incorrect item, you won’t pay a penny to return it. We’ll sort out a replacement or full refund directly, at no cost to you.

2. The Essentials

3. How to Return Something

Email us at support@dcksolutions.shop within 30 days of receiving your order, with your order number, the item(s) you wish to return, and the reason for return. Items must come back unworn, unwashed, undamaged, with all original tags attached and in their original packaging.

Once approved, we’ll send you clear instructions on where and how to send it back.

Items we cannot accept back (unless faulty): for hygiene reasons, underwear, swimwear, socks, and similar items cannot be returned once the hygiene seal or packaging has been opened. Personalised or made-to-order items are also non-returnable unless faulty.

Sizing: if your size doesn’t fit, contact us within 30 days and we’ll help you with an exchange or refund. Please check our size guide before ordering.

4. Refunds & Cancellations

Refunds are issued to your original payment method within 5–10 business days of us receiving and checking your returned item. You’ll get an email once it’s processed.

Cancellations are only possible before an order has been processed or shipped. Email us as soon as possible if you need to cancel. Once an order has shipped, our standard return process applies instead.

5. Your Legal Right to Cancel

Separately from our 30-day policy, if you live in the European Union or the United Kingdom, consumer law gives you the right to cancel your order within 14 days of delivery, without giving any reason. This right stands regardless of our own return terms. If you cancel under this right, we will refund the price of the goods and the standard delivery cost originally paid. Customers in other countries may have additional rights under their local consumer law, which are not affected by this policy.

6. Customs & Import Duties

For orders shipped outside the EU, local customs duties or import taxes may apply and are the responsibility of the customer, unless stated otherwise at checkout. Refused or unclaimed parcels may be subject to a deduction of the return shipping cost.

7. Get in Touch

Email: support@dcksolutions.shop
Phone: +44 01429 900597
Address: 46 Clifford Street, Hornsea United Kingdom, HU18 1HZ